Having trouble with PayPal?
It may be your browser settings.

If you receive the error message 'page cannot be displayed' or 'page cannot be found' while attempting to buy something through PayPal or open a new account, it may be because your browser's security level is set too low, or because you need to refresh your browser cookies.

Some users have trouble using PayPal with Netscape. If you're using Netscape and are experiencing problems, try using Internet Explorer first. It may solve the problem.

Otherwise, here are a few instructions that may help you get PayPal working with your browser:

For Microsoft Internet Explorer:

1. Open your Internet Explorer browser and select 'Help" from the toolbar
   
   
2. Select 'About Internet Explorer'
   
   
3. On the About Internet Explorer window, you will be given a version number and a cipher strength (encryption rate)
   
   
4. If your cipher strength is less than 128-bit, you may update by going to your 'Tools' tab and select 'Windows Update'
   
   
5. This will direct you to the Microsoft web site to upgrade your browser

You will also need to check the browser settings:

1. Click Start-->Settings-->Control Panel and open 'Internet Options'
   
   
2. Click the 'Advanced' tab, scroll to the bottom of the scroll window
   
   
3. Ensure that 'Use SSL 2.0', 'Use SSL 3.0' and 'Use TLS 1.0' place a 'check' in the checkbox next to each of these options

For Netscape Communicator or Navigator:

1. Click 'Help' and then 'About Communicator or Navigator'
   
   
2. In the window that opens, look for a section on RSA security
   
   
3. If this section reads, 'This version supports U.S. security' , then your browser supports 128-bit encryption.
   
   
4. Otherwise, it will indicate you have an export version, which only supports 40-bit. (Further details are also available by clicking on Security in the Navigator toolbar)
   
   
5. If you need to upgrade your Netscape browser, go to http://home.netscape.com and click the 'Download' graphic at the top of the page.

If the cipher strength is already set to 128 bit, you will need to clear your cookies.

Double-checking your time and date on your computer may also help with your issue:

1. Click the Start button in the lower left hand corner
   
   
2. Scroll up to Settings and click on Control Panel
   
   
3. Double click Date/Time
   
   
4. Make sure the year is set to the correct year

Once your changes have been made, you may need to reboot your computer.

Please Note: If you are getting 'Page Cannot be Displayed' when trying to open a new account, it could be your cookies are not enabled. Once your cookies are enabled, you should be able to view the PayPal pages.

back to affirmation cards